Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@besybuyessence.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@besybuyessence.com.
Damages and issues
For products badly damaged, bestbuyessence offers a full refund or a replacement.
For products partially damaged, bestbuyessence offers a partial refund or a replacement.
For products damaged because of broken boxes during the long-distance international transition, bestbuyessence cannot offer any refunds or other after-sales services.
A) For ordinary products, your shall complain or open a dispute with bestbuyessence within 5 days after packages are delivered.
B）For electronic products, you shall complain or open a dispute with bestbuyessence within 10 days after packages are delivered.
Damaged Items
Required evidence：Photos of the damaged product
Example:
Orders Not Received
If the tracking information shows that the order was delivered successfully, bestbuyessence will not accept this reason to refund or resend.
If you do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
If the following abnormalities occur in the order, the buyer may fail to receive:
A) Incorrect/ incomplete address;
B) Incorrect/ incomplete number;
C) Unknown recipient;
D) Refused;
E) Do not pick up in time;
F) Uncleared customs;
G) Failed to contact the recipient;
H) Others.
Delivered to Wrong Address
Required evidence:
Photo of the customer’s house number/address
Example：
Package Lost
Required evidence:
Screenshot of email from the carrier confirming the package is lost.
Example :
Product Not Working
Required evidence :
Please provide a video demonstrating the issue. Send it to the WhatsApp group for after-sales review first. Once approved, you may apply for a replacement or refund through GSP.
Example :
Incorrect Or Missing Products
bestbuyessence will perform the corresponding inspection process before exporting your orders. But if there are incorrect or missing products, bestbuyessence will gladly handle the situation for you.
A) For incorrect products, bestbuyessence offers a full refund or replacement;
B) For missed products, bestbuyessence will first check the database records. If confirmed, the product will be resent;
C) For products with the wrong color, size, or shape, which do not affect the function, bestbuyessence will provide compensation or replacement after receiving the screenshot of the product parameter and product photos provided by your customers.
It will help us to settle your dispute if you provide measurement results according to the correct measurement method;
D) For parts missing that do not affect the function, bestbuyessence will refund partially or resend the missing part
E) For parts missing that do affect the function, bestbuyessence will resend the product.
Received Wrong Package
Required evidence :
-
Photos of the shipping label on the package
-
Product photos
Example:
Received Wrong Product
Required evidence :
1. Product photos
Example :
2
SKU label information on the product
Example :
Orders Cancellation
When the order status is pending, you are allowed to cancel the order. You can click Cancel in the operation bar of the "My Orders" page.
Before the warehouse processes an order, bestbuyessence will provide a full refund.
You cannot cancel orders as listed below:
A) Already processed by warehouse;
B) POD orders;
C) Customized services for the order.
Buyer Return
Required Evidence:
Please provide a clear photo of the return shipping receipt showing the tracking number.
Note: The tracking number must be clearly visible and traceable.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@bestbuyessence.com.